A Question On Your Mind?
What services does Cleenith offer?
Cleenith’s premium laundry service is designed to give your laundry the highest level of care:
Expert washing, perfect drying, and precise folding
Ironing service for a polished finish
Custom options such as hang-dry
Complimentary pick-up and delivery
Does Cleenith sort lights and darks?
Yes, Cleenith sort lights and darks to ensure the best care for your clothes.
What happens if there is any loss or damage?
Basic Plan (included with every order)
Covers up to $20 per piece ($50 max per order) at $1.99 per pound.
Premium Plan
Covers up to $35 per piece ($100 max per order) at $4.49 per pound.
Premium+ Plan
Covers up to $50 per piece ($180 max per order) at $8.49 per pound.
Cleenith credits only.
What detergent options are available for my order?
Freshly Scented – A premium detergent with a clean, long-lasting aroma.
Gentle & Unscented – A mild option designed for sensitive skin.
Bring Your Own – Provide your preferred detergent for a customized wash.
Can I provide my own washing instructions.
Yes! Be sure to add your washing instructions in the notes section at checkout.
Whats steps do you take to prevent my clothes from shrinking?
To prevent shrinkage, we wash your clothes in cold water, unless otherwise specified in your instructions, and dry them on medium heat for optimal care.
Do you pack laundry by item type?
Yes! We carefully pack your laundry by item type to ensure everything is organized and easy to put away.
Do we offer ironing services? Can I request ironing for specific items only?
Yes! You can enjoy our ironing service for each garment that meets the minimum order amount. You can view the pricing under our services section and add it to your cart.
The minimum order amount is $25, and any item in your shopping cart totaling $25 will qualify.
How should customers specify which items need ironing?
Customers should specify which items need ironing by placing them in a separate bag and labeling it with "Iron Needed."
Do you offer steaming as an alternative to ironing?
Yes, we do. Please specify this in the notes during checkout.
What is your process for treating stains?
We don't offer specialized stain treatment. Our services include washing, drying, and folding, but we don't provide specific stain removal or other specialized treatments.
What is pricing based on?
For the standard service - per pound $1.99
For the express service - per pound $3.99
Each laundry bag is typically estimated to weigh around 10 pounds. However, you won't be charged per bag. During checkout, you'll make an estimated payment. When we pick up your laundry, each bag will be tagged, weighed, and the final charge will be calculated based on the actual weight at the per-pound rate.
Why do we charge an estimated cost at checkout?
We use this system to prevent any inconvenience if you don't have a scale to weigh your laundry bags. This way, you won’t face any issues, and the final charge will be adjusted based on the actual weight.
How can customers verify the weight of their laundry?
Customers can verify the weight of their laundry by weighing themselves first, then weighing themselves holding the bag. The difference will be the weight of the laundry bag.
What is the time for pickup and drop-off?
For Standard Service, pick-ups are scheduled the morning after the order is placed, between 7 AM and 11 AM (pickup window). Drop-offs are made the following day, also between 7 AM and 11 AM (drop-off window).
For Express Service, orders placed by 3 PM will be picked up between 3 PM and 7 PM, and dropped off the following day during the drop-off window.
On which days is Cleenith's service available?
You can enjoy our services uninterrupted six days/a week. We are closed on Tuesdays. This means that orders placed on Monday will be picked up on Wednesday during the pick-up window.
What type of bag should customers use for their laundry?
You can use your own laundry bag or any regular trash bag as a laundry bag. Please ensure the bags are securely closed and not overstuffed to ensure proper handling.
I don't want to leave my laundry bags outside.
How does Cleenith handle this?
During checkout, you can specify in the notes if you would like to be called or have your doorbell rang at the time of pick-up. This way, your laundry will be picked up directly from your door without needing to be left outside.
How does Cleenith handle unsafe laundry?
Cleenith does not accept unsafe laundry. If your laundry is deemed unsafe, a fee of up to $30 will be charged, and the laundry will be returned to you as is, unfortunately.
Can I receive Cleenith services at a better price by subscribing?
Yes! Please contact us for more information.